Cookie Policy
This Cookie Policy explains how our online gaming platform uses cookies and similar tracking technologies to enhance your gaming experience, secure your account, and improve our services in compliance with Canadian privacy laws and regulations. By accessing and using our platform, you acknowledge that you have read and understood this policy. Last updated: January 18, 2026.
What Are Cookies and Similar Technologies
Cookies are small text files stored on your device when you visit our website. These files contain information about your browsing activity and preferences. Besides cookies, we utilize similar tracking technologies including web beacons, pixel tags, local storage, and session storage to monitor user behaviour and optimize platform performance. These technologies work together to create a seamless gaming experience while maintaining security standards required by Canadian gaming regulators. When you play slots, participate in live dealer games, or use our payment systems, these technologies help us remember your preferences and protect your account from unauthorized access.
Types of Cookies We Use
Our platform employs various categories of cookies, each serving specific functions to improve your gaming experience and ensure platform security. Understanding these categories helps you make informed decisions about your privacy preferences.
- Essential Cookies – These cookies are necessary for basic platform functionality, including user authentication, account security, and transaction processing. Without these cookies, you cannot access your account or place bets. They remain active throughout your session and help prevent fraudulent activities.
- Performance Cookies – We use these to analyze how players interact with our gaming interface, which games are most popular, and where technical issues occur. This data helps us optimize loading times, improve game quality, and enhance overall user experience across all devices.
- Functional Cookies – These cookies remember your preferences, such as game settings, language selection, currency preference, and display options. They enable personalized experiences when you return to our platform without requiring re-entry of preferences.
- Marketing and Advertising Cookies – We deploy these cookies to track your response to promotional campaigns, understand which offers interest you most, and deliver targeted marketing content. These help us provide relevant bonuses and game recommendations aligned with your gaming history.
- Analytics Cookies – These cookies collect aggregated data about player behaviour, platform usage patterns, and conversion metrics. This information guides our product development and helps identify opportunities to enhance specific gaming features or tournament offerings.
- Third-Party Cookies – Partner companies, analytics providers, and payment processors may set their own cookies on our platform. These enable fraud detection, responsible gaming features, and secure payment processing required for Canadian online gaming compliance.
- Social Media Cookies – If you connect your gaming account with social media platforms or share your achievements, these cookies facilitate that integration and allow social platforms to track your interactions with our content.
Purpose and Legal Basis for Cookie Usage
We collect and use cookies based on multiple legal foundations compliant with Canadian federal and provincial privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA). Our primary purposes include ensuring account security and fraud prevention, which is essential for protecting your financial information and gaming account. We use cookies to comply with anti-money laundering regulations and responsible gambling requirements mandated by provincial gaming authorities. Cookies help us fulfill your service requests, process deposits and withdrawals, and track bonus eligibility and wagering requirements. We analyze platform performance to identify and fix technical issues, improve game stability, and optimize your gaming experience across desktop and mobile devices. Cookies enable us to personalize your experience by remembering your game preferences, favorite slots, and notification settings. We use cookie data to identify opportunities for service improvement, develop new gaming features, and understand market trends in Canadian online gaming.
How We Collect and Process Your Data
When you first visit our platform, cookies begin collecting information about your device, browser type, operating system, and general location based on IP address. As you create an account and log in, we collect authentication data and link cookies to your player profile. During gameplay, cookies track which games you play, your betting patterns, session duration, and win-loss statistics. When you complete transactions, cookies facilitate secure payment processing and maintain records required for financial compliance. We employ encryption technology to protect cookie data from unauthorized access. Your information is stored on Canadian servers located within provincial jurisdictions where gaming operations are licensed. We do not sell your personal data to third parties, though we share necessary information with payment processors, responsible gaming organizations, and regulatory bodies as required by law. Cookies expire based on their type – essential cookies persist for your gaming session, functional cookies remain for extended periods, and marketing cookies typically expire within thirty to ninety days.
Cookie Management and User Control
You retain significant control over cookies and tracking technologies on our platform. Most cookies can be managed through your account settings, where you can customize preferences for marketing communications, analytics tracking, and functional features. However, disabling essential cookies will prevent account access and gameplay functionality. To manage cookies at the browser level, you can adjust settings in your web browser. Here are instructions for major browsers used by Canadian players:
- Google Chrome – Click the menu icon, select Settings, navigate to Privacy and Security, choose Cookies and Other Site Data, and select which cookies to allow or block for our platform.
- Mozilla Firefox – Click the menu button, select Preferences, go to Privacy and Security, locate the Cookies and Site Data section, and manage your preferences accordingly.
- Safari – Open Preferences, select the Privacy tab, adjust tracking settings under the Cookies and Website Data section, and configure site-specific preferences.
- Microsoft Edge – Click the settings menu, select Privacy and Services, manage cookie preferences under Cookies and Other Site Data, and customize permissions by website.
- Opera Browser – Access Settings, navigate to Advanced, select Privacy and Security, and manage cookies through the Cookies and Other Site Data options.
Third-Party Services and Cookie Tracking
Our platform integrates with third-party services that may set additional cookies for analytics, payment processing, and responsible gaming monitoring. Google Analytics helps us understand aggregate traffic patterns and user behaviour without identifying individuals. Payment service providers including credit card processors and e-wallet companies use cookies to secure transactions and prevent fraud. Responsible gambling organizations use cookies to monitor betting patterns and enforce self-exclusion requirements. Live dealer providers may use cookies to optimize video streaming quality and maintain game session stability. You can opt out of third-party analytics by installing browser extensions or adjusting your privacy settings within respective third-party platforms. However, opting out of essential third-party cookies may restrict functionality related to payments or responsible gaming protections mandated by Canadian regulators.
Your Privacy Rights and Opt-Out Options
Under Canadian privacy laws, you have the right to access, correct, and request deletion of personal data collected through cookies. You can submit requests through your account settings or by contacting our privacy team directly. You have the right to withdraw consent for non-essential cookies at any time, though this may limit certain platform features. You can request that we do not track you, though some tracking is mandatory for account security and regulatory compliance. You have the right to know what data we collect, how we use it, and who we share it with. You may lodge complaints with provincial privacy commissioners if you believe your rights have been violated. We respect Do Not Track signals sent by certain browsers, though we maintain tracking necessary for security and legal compliance. You can exercise these rights at any time without penalty or impact on your gaming account status or bonus eligibility.
Changes to This Cookie Policy
We may update this Cookie Policy periodically to reflect changes in technology, legal requirements, or our business practices. Material changes will be communicated through email notification or prominent website announcements at least thirty days before implementation. Your continued use of our platform following policy updates constitutes acceptance of revised terms. We encourage you to review this policy regularly to stay informed about how we use cookies and protect your information.